Lead Investigator

 Job Title



Lead Investigator


Safety Security and Quality


Head Office at Gatwick (with regular travel requirements to other units both UK and international travel)

 Reports to

Head of Safety, Security and Quality

 The Company

ANS with its own board and management team, is a wholly owned subsidiary of the DFS Group combining the reputation, capability and security of a well-established and respected global air traffic service provider with the flexibility, agility and value of a fresh, dynamic business.

The company has gained certification and designation by the Civil Aviation Authority  to operate as an ANSP (air navigation service provider) in the UK market and provide ATM services. To date ANS have been awarded a 10-year contract for the future provision of Air Traffic Control and Air Traffic Engineering Services at both Gatwick Airport and Edinburgh Airport.

The wealth of experience, capability and diversity throughout the team ensures service packages are tailor made and proportionate to each customer’s requirements. Whilst the Company’s’ initial focus was to ensure a successful Gatwick transition in  2016 and Edinburgh transition in spring 2018, there are many exciting opportunities ahead.  The growth potential for the business is significant and this will continue to create career and development opportunities both in the UK and wider European DFS group.

 Summary of Role

As part of the corporate ANS function, this key role in the SSQ function to oversee and provide ownership and leadership in investigations across all units, being carried out across both operations and engineering. When required  the role will provide additional  resource and support to all ANS units in the form of conducting safety investigations. As the companies lead investigator the incumbent will provide the drive and focus to ensure investigations  are completed within the required timescales to the required ANS standard ensuring that ANS remains compliant. The role will also be responsible for the tracking and management to completion of unit owned recommendations, and the reporting on a monthly basis to the board of trends and associated risks. Effective delivery of investigator training will also form a key part of the role not just for ANS but the wider market.


XXXX 2018

Primary Responsibilities

=         Provide oversight to all units to ensure the standard of investigations produced is consistent and meets ANS requirements.

=         Ownership of the TOKAI system, ensuring use, application, updates and provision of training are provided to users.

=         Proactively track and drive the completion of Safety Recommendations and report to the Head of Safety Security and Quality and ANS Executive team when agreed actions are not going to be completed on time.

=         Create monthly safety reports (working with Unit Safety leads), including key items identified through investigations.

=         As a fundamental role within SSQ, build relationships with customers and their safety departments, participating as and when required in joint investigations

=         Working to deliver effective training solutions which can be delivered to investigators both in ANS and to the wider market. Ensuring that the training package delivers to the highest standard possible.

=         Look at reporting capabilities from existing and future systems that may be available in industry.   

=         Carry out  investigations as required and on occasions when unit resource is not available to complete investigations within the required timelines.

=         Use of safety systems including TOKAI, Veristore for the completion of investigations.

=         Conduct interviews with UCA, ATCO, ATSA, Engineers and other staff to complete the investigations.

=         Professional liaison if applicable with airport/airline safety departments as part of the investigation process

=         Organise and run RAT scoring meetings.

=         Provide trend analysis based on investigation findings to Senior Management and make recommendations where appropriate.

=         Provide transcripts of R/T- recordings if requested and required for the Head of Safety.

=         Proactively ensure that ANS remains up to date with regulatory requirements on ATC safety investigations.

=         Responsible for maintaining highest level of data security on all related data.

=         Provide support training of local safety investigators as and if required.

=         Actively participate in the European TOKAI user’s forums, whilst continuing to develop the UK TOKAI Users Group.  

=         When required, take part and following training, lead audits across the entire range of unit activities, including the production of written reports and recommendations.  


Personal Specification


Qualifications and Training

=    Proficiency in Microsoft office

=    Investigator Training


=   Understanding of an ATM environment.

=   Previous investigation experience would be advantageous.

Competencies and Attitude

=   Monitoring information and  delegated duties to ensure  compliance with internal and external policy, procedures and regulation.

=   Information gathering and analysis from a variety of sources understanding the relationships between recommending certain courses of action. 

=   Strong interpersonal skills allowing the person to understand and be  sensitive to the concerns and reactions to others

=   Ability to easily communicate with people of all levels and backgrounds.

=   Ability to proactively develop long term relationships based on mutual trust and confidence.

=   Able to seek out and evaluate data and to make logically based judgements making recommendations to achieve objectives.

=   Ability to work as part of a small, highly skilled team, whilst being capable and willing to work under self- motivation and unsupervised to complete tasks on time and to the required standard.

=   Project Management Skills, including the ability to work under pressure and to deadlines; maintaining attention to detail.

=   Planning and organising establishing a course of action for self and others to accomplish specific goals.


= Aviation Industry – Safety Framework



Internal Relationships

= All employees and business lines

= DFS Group

External Relationships

= Customers

= Industry stakeholders

= Regulatory Authorities


This job description reflects the main functions of the role but from time to time the company may assign or reassign duties and responsibilities to meet the needs of the business.