General Manager, Gatwick

Summary of Role

Accountability for delivery of operational air traffic services at Gatwick Airport. The General Manager is responsible for providing leadership to the team of air traffic controllers and air traffic assistants ensuring the provision of a safe and expeditious ATC service at Gatwick. Providing effective management to the Gatwick based staff and working proactively with the local Trade Union representatives, the General Manager will oversee all recruitment, training, development, competence and performance requirements for the unit; ensuring all resource requirements are achieved for the compliant and efficient operation of the service. 

Working directly and proactively with the airport operator, the General Manager will own the service contract ensuring all commercial and operational obligations are met; providing a customer centric service that focus’s on continuous and mutual improvement. The General Manager will develop and implement strategic plans for the operation at Gatwick that both enhance and protect our service standards and help shape the future requirements of the customer.

Primary Responsibilities

Operational Management
  • Accountable for the safe and efficient delivery of operational air traffic services to Gatwick Airport Ltd (GAL).
  • Deliver an ATS operation that is compliant with CAA regulatory requirements.
  • Meet the requirements of the safety management system and provide assurance of a safe air traffic service. Ensuring the requirements of the safety management system are discharged at all levels within the unit.
  • Budgetary management and financial decision-making.
  • Manage the production of Unit operational related documents and procedures and supervision of compliance with the procedures and standards.
  • Provide all necessary resources and materials to support the requirement for operational training and competency.
  • Ensuring that ATC staff maintain competence and currency in accordance with the UCS.
  • Ensuring that ATC staff are trained in accordance with the relevant UTP. 
  • Development of regulatory and business requirements in procedures, processes and equipment.  Work with Senior Management Team to develop strategic plans, including testing and evaluation of options.
  • Ensure that safety, security, quality and health and safety procedures are fit for purpose and are delivered, monitored and reviewed. Ensure appropriate investigations of any incidents as required.
  • Production, amendment and approval of the Manual of Air Traffic Services Part 2 including Supplementary Instruction (SIs), and Temporary Operating Instructions (TOIs).
  • The GM has responsibility for operational engineering safety matters, though engineering as a function is provided as a service to the GM by the Technical Director.
  • Engage in continuous local process and procedure improvements.
Customer / Account Management
  • Delivery of all commercial requirements as per the GAL/ANSL contract.
  • Working directly and proactively with the airport operator, owning the service contract ensuring all commercial and operational obligations are met; providing a customer centric service that focus’s on continuous and mutual improvement.
  • Work directly, autonomously and proactively with GAL to provide the required levels of service, with a focus on continuous improvement and mutual benefit.
  • Liaison with GAL at all levels and with airlines and handling agents; ensure an effective interface with NATS Terminal Control at Swanwick.
  • Ensure that all data required under the contract with GAL are reported to the ANSL Board and to GAL.
  • Representing ANSL in industry development work and ensuring ANSL process is developed in accordance with requirements.
  • Liaising with the CAA on ATC matters set out in regulatory documents, including, but not limited to: 
    • CAP 670 (Air Traffic Services Safety Requirements).
    • CAP 393 (Air Navigation Order).
    • CAP 493 (Manual of Air Traffic Services Part 1).
  • Fulfil ANSL’s obligations as part of the Gatwick Airport capacity declaration process.
  • Fulfil ANSL’s obligations as part of the Gatwick Consultation Committee and the Noise Management Board.
  • Attend security forums as required by Gatwick Airport.
  • Obtain and maintain qualification under Gatwick Airport’s Silver/Bronze scheme.
Management of People
  • Provide leadership and management of all Unit, ensuring effective resourcing, development, review, motivation and communication.
  • Management of performance with regular reviews, taking appropriate action where required.
  • Give clear and timely direction to the staff under your control to ensure that all services are provided in accordance with current legislation and Company process and policy.
  • Ensure robust and compliant monthly rostering is produced within agreed timelines.
  • Ensure that all staff are fully trained and qualified to carry out their assigned tasks. 
  • Managing day to day people issues that may arise particularly those affecting service delivery.
  • Providing a culture of coaching and developing the Watch Manager team to enhance their performance and effectively manage through ensuring a positive impact on the wider teams.
  • Establish and maintain effective working relationships with trade unions, co-workers, supervisors and external contacts.
  • Present at relevant ad-hoc internal meetings as requested and required.
  • Actively promote ANSL to internal and external customers, carrying out all duties in an efficient, professional and courteous manner; clearly and effectively communicate with customers and staff.
  • Demonstrate the values within the business always.
  • Any other reasonable duties as requested by your Manager. 


  • An experienced ATS professional.
  • Senior managerial experience of a challenging ATC operation.
  • Demonstrated leadership of medium to large teams, able to manage through others.
  • A proven record of development within ATM.  
  • Direct commercial experience with the customer and successful delivery of contractual requirements is essential. 
  • Experience of managing to safety management systems and standards.
  • A proven track record of development within ATM.
  • They will need a thorough ATM systems knowledge and an understanding of process development, safety cases and hazard analysis.  
  • Extensive knowledge of the following areas:
    • Aviation Law, Airspace structures, Aviation related Organisations (ICAO, EASA, etc.)
    • National, European and international aviation regulation.
    • Air Traffic Control Procedures, Structures and Processes.
    • Incident Investigation.

 Competencies and Attitude

  • Leadership using appropriate interpersonal styles and methods to inspire, guide individuals or groups towards goal achievement.
  • Experience in people management including operational staffing/rostering.
  • Microsoft Office Skills.
  • Willingness to travel as per requirements of the role.
  • Candidates should be analytical, problem-solvers and open-minded.  The ability to always see the bigger picture is essential, as is a capability to focus on the customer’s requirements.
  • Strength of character; resilient and patient. 
  • Flexible and change-oriented. 
  • Excellent communication and interpersonal skills and is sensitive to the concerns and reactions to others, ability to easily communicate with people of all levels and backgrounds.
  • Ability to proactively develop long term relationships based on mutual trust and confidence.
  • Able to seek out and evaluate data and to make logically based judgements making recommendations to achieve objectives.
  • Commercial awareness business attitude and business sense that is reflected in every decision and action.
  • Teamwork willing to participate as a full member of the team.
  • Project Management Skills, including the ability to work under pressure and to deadlines; maintaining attention to detail.
  • Planning and organising establishing a course of action for self and others to accomplish specific goals.

Internal Relationships

  • Responsible for circa 55 ATC staff, 6 direct reports.
  • Close working relationship with Senior Management Team and LGW Engineering team.
  • Local Trade Union Representatives.
  • All employees and business lines.
  • DFS Group.

External Relationships 

  • Customers, GAL, airlines, handling agents.
  • Industry stakeholders, NATS.
  • Regulatory Authorities, CAA.

This job description reflects the main functions of the role but from time to time the company may assign or reassign duties and responsibilities to meet the needs of the business.