Human Factors Expert

The Company

Air Navigation Solutions (ANS) Limited is at the forefront of Air Traffic Management. ANS currently provides air traffic control and air traffic engineering services at, what we believe to be the most challenging air traffic environment, London Gatwick, the world’s busiest single runway airport and at Scotland’s busiest and fastest growing airport, Edinburgh. We also believe that we employ some of the very best and most capable people in the industry and together we have ambitious plans to develop a Company that represents the future of Air Traffic Control services.

As a wholly owned subsidiary of the DFS Group ANS combines the reputation, capability and security of a long-standing world-renowned global air traffic service provider with the flexibility, agility and value of a young, dynamic business.

Summary of Role

To improve ATM operational effectiveness and safety by identifying and mitigating human factors risks in current and future ATM systems.

Primary Responsibilities 

  • Undertake Hazard and Risk Analysis and provide specialist expertise in Human Error/Reliability Analysis
  • Influence and develop procedures and guidance on the integration of Human Factors within ANS
  • Provide expertise and guidance to Design, Validation, Certification and Assurance of complex systems
  • Deliver/support Training
  • Provide technical support and advice on relevant legislation, human factors principles during system implementation
  • Project Management: design, evaluate and develop interfaces for ATC applications
  • Efficiently coordinate and manage resources and expertise within ANS, as well as those made available to ANS for the respective tasks.
  • Management of all stakeholders relevant to any internal and external Human Factors related activities, including but not limited to the CAA, our customers, Airlines, community representatives and internal stakeholders.
  • Establish and maintain effective working relationships with project teams, co-workers, supervisors, the customer and external contacts while balancing a day-to-day workload with the requirements of the projects.
  • Identify and evaluate new HF methods and tools suitable for application to ANS projects.
  • Act as the focal point for human factor assurance aspects on assigned projects.
  • Highlight future project opportunities that help deliver the Company’s strategic aims, improve processes, and/or improve service to clients.
  • The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, customers and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. 
  • Attend and present at senior management meetings and relevant ad-hoc internal meetings as requested.
  • Actively promote ANS to internal and external customers, carrying out all duties in an efficient, professional and courteous manner; clearly & effectively communicate with customers & staff.
  • Demonstrate the values within the business always.
  • Any other reasonable duties as requested by your Manager

Qualifications and Training

Educated to degree level or equivalent in a Human Factors related subject

Full UK driving licence 


  • Experience in User Centred Design and User Requirements Development
  • Safety Critical domain experience, ideally aviation/experience in Control Room, Workstation & HCI design
  • Familiarity with Physical Ergonomics & Anthropometrics
  • Knowledge of Human Factors Engineering and Human Factors Integration
  • Understanding of safety cases and applying HF Assurance processes to projects and operational services
  • Knowledge and experience in Human Performance Assessment measures and methods
  • Experience in Incident/Accident Investigation and Interviewing techniques
  • Staff/Trainee selection and recruitment experience
  • Experience in coordinating work within a diverse team and across all departments, internal and external (e.g. customers, partners, service providers etc.) and strong stakeholder management capabilities.


  • A champion of HF at a strategic level whilst also providing detailed authoritative ‘grass roots’ support
  • Highly competent communicator including written communications (reports, instructions etc.).
  • Strong influencing skills – capable of working with and challenging internal and external senior managers and directors. 
  • Experience producing monthly reports relating to project deliverables.
  • Experience developing stakeholder relationships.
  • Pro-active approach - able to identify areas of need and to manage outputs.
  • Excellent organisational skills and attention to detail being able to work under pressure to deadlines and prioritize activities.
  • Able to respond to the needs of the business.
  • A strong analyst able to quickly identify priorities in complex situations.
  • Strong IT skills.
  • A passion for providing a service to customers.

  • Confident with ability to influence and persuade customers.

  • Self-motivated with the ability to take ownership to work autonomously and use own initiative.
  • Personal integrity and professionalism.

  • Good understanding of commercial principles and their relevance to the respective tasks and projects.

Internal Relationships

Operational/technical experts,

project team

Local Trade Union Representatives

All employees and business lines

DFS Group

External Relationships

Customers, GAL, EAL, airlines, handling agents

Industry stakeholders, NATS

Regulatory Authorities, CAA

Third Party contractors and partners